Élégance Plume Bleue – Trousse Narwey

We offer worldwide shipping with fast and secure delivery.

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  📦 Processing time: 1–3 business days
  
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  🌍 Delivery time: 5–15 business days (depending on destination)
  
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  💲 Shipping fees: Calculated at checkout (Free shipping on selected offers)
  
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  🔎 Tracking number provided for all orders
  

Please note: Delivery times may vary due to customs, holidays, or carrier delays.

🔄 Returns & Exchanges Policy

Your satisfaction is our priority.

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  ⏱️ Return window: 30 days after delivery
  
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  📦 Items must be unused, unworn, and in original condition with tags
  
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  🧾 Proof of purchase required
  

✔️ Easy returns

✔️ Exchanges available

❌ Final sale items (discounted/clearance) are not eligible for return

Customers may be responsible for return shipping fees unless the item is defective.

💸 Refund Policy

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  Refunds are processed within 5–10 business days after receiving the item
  
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  Refund will be issued to the original payment method
  

🛡️ Warranty & Quality Guarantee

We stand behind the quality of our products.

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  ✔️ Defective or damaged items are eligible for replacement or refund
  
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  ⏱️ Claims must be made within 7 days of delivery
  
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  📸 Photo or video proof may be required
  

🌍 Customs & Duties

For international orders, customs fees, duties, or taxes may apply depending on your country. These charges are the responsibility of the customer.

📩 Contact Us

Have questions? We’re here to help.

📧 Contact us anytime — we respond quickly to all inquiries.

At NATHY STORE, we want your shopping experience to be seamless from click to unboxing—safe, fast, and with that special touch of care. We ship worldwide from our base in Gatineau, Quebec, Canada, using reliable carriers to get your cozy sweater dresses, bold gold jewelry, chic mini bags, fluffy slippers, and more to you quickly and securely.

Our Packaging Promise

We take pride in thoughtful, protective packaging that keeps your items looking brand-new upon arrival:

• Secure & Sustainable: All orders are packed in sturdy, right-sized boxes or mailers (no oversized waste) with eco-friendly fillers like tissue paper, bubble wrap (for fragile jewelry or structured bags), or biodegradable options where possible. We use recyclable materials whenever we can to reduce our footprint.
• Branded & Beautiful Unboxing: Every package includes NATHY STORE branding—custom tissue paper, a thank-you card with a personal note, and sometimes a small surprise (like a sticker or care tip card) to make opening your order feel special.
• Protection First: Jewelry is wrapped individually in soft pouches or padded envelopes to prevent scratches. Clothing and bags are folded neatly and protected from moisture/damage. We double-check everything before sealing with strong tape—no surprises or breakage!

Shipping & Delivery Details

• Processing Time: Orders are processed and shipped within 1–3 business days (Monday–Friday). We aim for same-day or next-day dispatch on weekdays when possible.
• Shipping Carriers: We partner with trusted carriers like Canada Post, Purolator, UPS, DHL, or FedEx—depending on your location and order size—for reliable, tracked delivery.
• Shipping Rates & Options:
  Calculated at checkout based on weight, destination, and speed.
  Free standard shipping on orders over $XX (we recommend setting a threshold like $75–$100 CAD to encourage bigger carts).
  Standard: Most economical (5–15 business days internationally; 2–7 days in Canada/USA).
  Express/Priority: Faster options available (2–5 days) at checkout for an extra fee.
  
• Tracking: You’ll get a tracking number via email as soon as your order ships. Track it directly on the carrier’s site or your account dashboard.
• International Shipping: We ship to every country! Note: Import duties, taxes, VAT, or customs fees are the buyer’s responsibility (Delivered Duty Unpaid/DDU). We declare accurate values and provide all needed documents to speed clearance. Use your local customs estimator if curious.
• Local Pickup (Gatineau/Quebec): Available! Select "Local Pickup" at checkout—pick up in Gatineau (email us for details). Ready in 1–2 business days.
• Delays?: We ship rain, snow, or shine, but holidays, weather, or carrier issues can add time. We’ll keep you updated via email if anything changes.

What If Something Goes Wrong?

If your package arrives damaged or delayed beyond expectations, contact us within 7 days with photos and your order number—we’ll make it right (replacement, refund, or reship at no extra cost where applicable).

We’re committed to making delivery as smooth and exciting as your shopping experience. Questions? Reach out via email (owenleblanc2004@gmail.com) or live chat—we’re here to help!